Contact Center Customer Care Customer Service Strategies Insights 
West Monroe
JULY 11, 2023
Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.
CSM Magazine
AUGUST 22, 2019
As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. With a new emphasis on the importance of customer data, support leaders hold some of the companies most valuable insights. VP, Returns, Walmart.
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Think Customers
JULY 2, 2019
Customer Contact Week—a conference focused on customer experience and customer care technology and trends—recently celebrated its 20th anniversary in Las Vegas. So, how has the customer experience evolved in the past two decades? And Customer Contact Week was known as Call Center Week.
CSM Magazine
SEPTEMBER 1, 2022
Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. Customer Service Technology: Intelligent Tools, Augmented Agents & Enhanced Experiences’ features insights from senior executives at Showtime Networks, HealthNet & Playvox!
ijgolding
JANUARY 22, 2018
This involvement can create a positive workspace for your employees, where they feel not only that they have enough training to provide excellent customer service, but one in which they feel encouraged to go above and beyond for the customer. Please note, this article was written by Customer Contact Week.
ShepHyken
APRIL 28, 2017
Over the course of multiple customer service interactions, this pool of customer data becomes an increasingly valuable asset. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences. Conclusion.
Think Customers
OCTOBER 28, 2020
Programing bots to collect basic information from customers to share with the associate also helps deliver faster and better support, with less effort. Build flexibility into the workforce The pandemic crisis proved that financial services employees can successfully work from home.
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