Contact Center Customer Care Innovation Telecommunications 
CSM Magazine
OCTOBER 18, 2023
With new language support and agent intelligence, Zenarate continues to innovate breakthrough capabilities to allow globally distributed teams to train in their native languages and improve agent proficiency and performance. “Our mission is to help customers provide exceptional customer care through human-to-human engagement. .
TechSee
DECEMBER 4, 2018
Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. M annually.
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BlueOcean
MARCH 30, 2018
Not to add another thing to your plate (sorry), but there’s another question to ask that can impact all of those answers: is this the year customer care outsourcing takes a more central role in your go-forward plan? We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center.
CSM Magazine
DECEMBER 15, 2015
CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. CGS’s innovative, scalable and flexible outsourcing solutions include.
Magellan Solutions
JULY 14, 2021
They see outsourced customer service centre firms as opportunities to decrease costs, improve services, and expand their business with greater flexibility. . Large corporations, particularly those in the telecommunications industry, pioneered this trend by outsourcing customer support to contact centers in the Philippines and India.
Team HGS
SEPTEMBER 30, 2019
Speaking of CX—this October 1 is CX Day—a calendar date dedicated to celebrating the professionals and companies that make great customer experiences happen. So this is perfect timing for a blog about how contact centers play an essential role in brand storytelling. Every day, we build brand storytelling success. Scott Yates.
CSM Magazine
DECEMBER 14, 2023
Zenarate, the leader in AI Simulation Training for customer-facing agents, has announced the expansion of its AI Coach platform with the launch of Call Analyzer. For the first time, contact center leaders can seamlessly connect new agent training with live agent assessment and ongoing coaching on one comprehensive platform.
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