ShepHyken
JULY 12, 2022
He shares what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. Top Takeaways: The fundamentals of customer service start with individual customer interactions. How do you build customer confidence?
ClientSuccess
DECEMBER 27, 2022
Creating a Customer Success Journey Map is not only an essential tool for keeping customers engaged, but it can also be the difference between achieving long-term success or falling short of customer expectations. By using the following best practices, you will be able to maximize customer satisfaction and loyalty.
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CSM Magazine
DECEMBER 13, 2023
In this article, we will delve into actionable steps to identify and rectify these infamous customer service gaps. Understanding the Customer Service Gap The customer service gap refers to the difference between the level of services customers expect to receive and the level they get.
Magellan Solutions
NOVEMBER 27, 2023
This approach empowers your team to concentrate on their strengths: connecting with customers on a personal level. Develop a Customer-Centric Culture Make customer satisfaction a priority and emphasize it in your company’s culture. Prioritize customer happiness and reward employees for going the extra mile.
Up Your Service
JULY 16, 2018
Customer Expectations are Hitting All-Time Highs. With global competition and rapid commoditization in every sector, business and retail customers simply have more choice – and therefore much higher expectations of the companies they choose. It is normal and expected for connected customers all over the world.
Up Your Service
JULY 16, 2018
Customer Expectations are Hitting All-Time Highs. With global competition and rapid commoditization in every sector, business and retail customers simply have more choice – and therefore much higher expectations of the companies they choose. It is normal and expected for connected customers all over the world.
ShepHyken
DECEMBER 14, 2018
This figure demonstrates a responsible attitude towards cultivating a strong cyber security culture, given the fact that the overwhelming majority of respondents believe they have routinely tested cyber policies in place. Over three quarters (76 percent) of our respondents told us that they do have routing IT policy procedures.
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