Culture Customer Focused Customer Service Training Government 
ShepHyken
JUNE 7, 2021
The Secret Ingredients of a CX-Led Company Culture by Steven van Belleghem. CMO from IDG) Customer experience simply does not live in a void controlled by the marketing teams. Here, he shares an article focused on culture. Being Customer-centric Starts With A Top-Notch Employee Experiencestanley by Stanley Huang.
ShepHyken
JUNE 28, 2021
Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” The head of the Arlington, Texas, planning department is transforming its service culture into a place where your “dream comes true.”.
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TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.
ShepHyken
APRIL 8, 2019
(NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? Several government agency rock-stars met to discuss how to improve customer service.
ShepHyken
APRIL 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Shake Shack to return $10 million government loan intended for small businesses by Allyson Chiu. “Giving back” is part of the customer experience. It’s baked into an organization’s culture.
ShepHyken
AUGUST 10, 2016
Every once in a while I jokingly will say the motto of a company who gives me bad customer service is: We’re not happy until you’re not happy. People complain and joke about some of their experiences with government agencies. One bad employee can lose a customer and bring down a company’s culture.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., DigiCert is trusted by thousands of government, education, and Fortune 500 organizations. Jeff helps clients develop customer-focused cultures.
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