ShepHyken
JUNE 28, 2021
Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” The head of the Arlington, Texas, planning department is transforming its service culture into a place where your “dream comes true.”.
ShepHyken
JUNE 7, 2021
Bipartisan Bill Would Elevate Federal Customer Experience by Frank Konkel. Nextgov) Legislation introduced in the Senate could infuse the federal government with some of the same customer experience principles in use by leading private sector companies. I’m looking forward to seeing how this works out.
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ShepHyken
OCTOBER 24, 2016
If you want to lose customers, then practice what this author tells you not to do. 3 Tools for Improving the Customer Experience in Government by William D. Government Technology) America’s most successful companies have learned a lot about keeping their customers happy. Eggers and Greg Pellegrino.
TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.
ShepHyken
APRIL 8, 2019
(NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? Several government agency rock-stars met to discuss how to improve customer service.
ShepHyken
DECEMBER 4, 2017
My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. Now, that’s an interesting concept! For information contact or www.hyken.com.
ShepHyken
APRIL 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Shake Shack to return $10 million government loan intended for small businesses by Allyson Chiu. “Giving back” is part of the customer experience. Here are five ways to help you get customer-focused.
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