Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. However, a customer’s health score is constantly shifting.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

Gravy Analytics

JULY 8, 2019

One of the most powerful uses for Persona data is appending it to your customer records. By understanding the various personas of your customer base, you can instantly segment your customers into like-minded groups, design interest-based customer engagement campaigns, or inform new products and services.

Fashion 82

Fashion Travel Consulting Events 82

Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed. Are you ready to start changing your customer success game?

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Influitive

OCTOBER 21, 2015

Brands that focus on developing personal relationships with customers and driving engagement across their lifetime are better able to win, serve and retain customers. Advocate marketing, along with stronger customer success programs, ensures we can do that.”.

B2B 99

B2B Marketing Social Media Advertising 99

ChurnZero

AUGUST 13, 2021

A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community.

Customer Success 98

Customer Success Webinar Communication Interaction 98

ChurnZero

AUGUST 13, 2021

A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community.

Customer Success 52

Customer Success Webinar Communication Interaction 52

SurveySensum

DECEMBER 29, 2021

In geographic segmentation, customers are divided by their location, usually at the country and city levels. Geographic segmentation is greatly helpful for global businesses where the requirements of customers change wildly from city to city. . It allows you to segment customers more accurately and effectively. .

Customers 52

Customers Marketing Feedback NPS 52