Customer Base Roadmap ROI Webinar 
InMoment XI
AUGUST 25, 2023
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more.
Gainsight
JANUARY 17, 2020
So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?
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Gainsight
MAY 13, 2020
Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base.
Amity
NOVEMBER 4, 2016
Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). It is imperative that your company sets a culture of top notch internal customer service as well. So many in fact I decided to dedicate another post to it.
SmartKarrot
JULY 20, 2022
Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. Like what you are reading? Bottom Line.
SmartKarrot
MAY 10, 2021
Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. to increase their utilization features.
Gainsight
FEBRUARY 2, 2024
Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company. These are just the tools, however.
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