Innovative CX

MARCH 24, 2023

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. There is no magic bullet to a better experience. So, there it is. No consultants.

Customer Service 52

Customer Service Webinar 2020 Roadmap 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Gainsight

MARCH 21, 2023

It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams.

ROI 52

ROI 2023 Roadmap Metrics 52

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. If agents want their strategies to be heard loudly it’s essential to attach an ROI to your strategy. Sharing an ROI with shareholders will give your strategy the extra punch it needs.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. I’m beginning to think I know why. There is no magic bullet to a better experience.

Customer Experience 69

Customer Experience Webinar Roadmap Customer Expectations 69

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Confirmit

MAY 16, 2019

Webinar Details. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Featured Webinars. Date: Thursday, May 30th. Time: 11am EDT. Register Now.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Webinar Return on Investment Customers 78

Playvox

AUGUST 8, 2022

These four themes provide a solid roadmap for successful retention: 1. Addressing technology gaps has a direct, positive impact on the agent experience in addition to providing a greater ROI for the organization. We also invite you to watch the on-demand webinar on turning the Great Resignation into the Great Retention.

Contact Center 78

Contact Center 2022 2021 Leadership 78

Confirmit

MARCH 15, 2017

CX Foundation includes your program vision, your customer strategy, and proving the value and ROI of your efforts. Roadmap: Every successful program needs a detailed plan outlining where they are today, where they want to be down the road and exactly how they will get there. Do I REALLY need a CX strategy? How do I get started?

Roadmap 40

Roadmap Document Fashion 2016 40

Gainsight

OCTOBER 30, 2018

Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. 2: Churn is scaring away investors. They’re heeeeee-re.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Totango

JANUARY 7, 2020

Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices. However, you should never stop offering them more instruction on achieving maximum value.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

ChurnZero

AUGUST 30, 2019

Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Conversions are a direct indication of a business’s social media ROI. In order to do that, you need a social media marketing plan.

Social Media 93

Social Media Measurement Metrics Brands 93

Alida

NOVEMBER 8, 2017

What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. You wouldn’t continue to socialize with a friend that you didn’t enjoy spending time with or if you didn’t derive value from the relationship.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Amity

NOVEMBER 4, 2016

Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). There are many factors to consider as your team attempts to scale. So many in fact I decided to dedicate another post to it. Sound familiar?

Travel 59

Travel Webinar Roadmap ROI 59

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard.

2019 75

2019 Marketing E Commerce Social Media 75

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. By starting small and tracking ROI, companies can become more comfortable with experimentation and begin optimizing for more successful features and functions. What is product-led growth, exactly?

Sales 65

Sales Roadmap ROI Webinar 65

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage. Growth Stage.

Metrics 40

Metrics Customer Success Measurement Roadmap 40

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution.

E-support 49

E-support Document Sales Roadmap 49

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This starts with sending the customer the product credentials, guides, product roadmaps , and any FAQs. This can be interactive walkthroughs, blogs, webinars, and videos about the product. Bottom Line.

Customer Success 10

Customer Success Roadmap B2B Customer Journey 10

SmartKarrot

OCTOBER 20, 2020

Also, you will be working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups, webinars, etc. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle.

Customer Success 10

Customer Success Roadmap ROI Webinar 10

SmartKarrot

FEBRUARY 3, 2021

Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. Develop materials and assets including case studies, to showcase the effectiveness of the InsideOut platform and demonstrate the ROI. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. community, forums, training, professional service engagements, webinars, etc.)

Customer Success 10

Customer Success Roadmap ROI Workshop 10

SmartKarrot

NOVEMBER 4, 2020

Proactively and intentionally drive customer health including utilization and ROI across accounts to meet customer expectations and contractual commitments. provider engagement, clinical impact, and ROI), demonstrating a strategic command of the customer’s experience and linking results to the customer’s key business objectives.

Customer Success 10

Customer Success ROI Roadmap Consulting 10

SmartKarrot

DECEMBER 10, 2020

Building and updating success plans for individual customers that deliver the desired outcomes, demonstrating ROI. Work with Marketing to create and publish case studies and client-oriented webinars. Be the first point of contact for customers on non-commercial including Support escalations.

Customer Success 10

Customer Success Roadmap Books ROI 10

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Join networks, read blogs, attend webinars, and participate in your local meetups. . Once this is understood, I’d recommend speaking with customers to collect feedback about what success actually looks like.

Customer Success 40

Customer Success Culture Books Blog 40

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Effective webinars should provide value on their own.

Seminar 52

Seminar Webinar Document Consulting 52

GetFeedback

JULY 19, 2019

They’re giving you a roadmap to fix whatever it is that ails your business. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Social Media 262

Social Media Feedback Webinar Books 262

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Upcoming Webinar. What’s it like to drive transformative change to internal processes.

NPS 40

NPS Customer Success Sales Metrics 40

Thematic

MARCH 29, 2020

Tip: Our webinar “Proving the ROI of CX ” has 5 keys for turning insights into action and influencing stakeholders. For any product roadmap meetings, make sure customers are in the room. Check it out for ideas on how to turn feedback into insights that will matter to stakeholders at all levels of the organization.

Feedback 111

Feedback E-support Metrics Insights 111

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7

Marketing 52

Marketing White Paper Advertising Airlines 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Insights 52

Insights Customer Success Webinar Culture 52

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. Companies must differentiate themselves by ensuring the customers realize value and prove ROI. We also have a webinar series that may provide some tips and tricks from the experts. Your new logo is someone else’s churn.

Customer Success 40

Customer Success Roadmap ROI Webinar 40