NPS Roadmap ROI Webinar 
Uniphore
JANUARY 14, 2022
Strategic roadmap to deliver new-age customer experiences. By harnessing the power of conversational AI and automation, businesses can optimize every conversation, increase NPS, improve customer LTV and achieve efficiencies. RSVP for the webinar today! Register Now. guest speaker?Alan Alan Webber,?Program ai, Kony and Genesys.
InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.
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Lithium
NOVEMBER 1, 2022
An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?
Lithium
DECEMBER 6, 2022
Khoros Care Customer Feedback Coaching Session Collect feedback from your customers with a high level question NPS or CSAT survey, and report on the results in Khoros Care! Community ROI: Embracing Humanity’s Desire to Help why would any customer spend their valuable time and resources answering strangers' questions on an online forum?For
Gainsight
MAY 13, 2020
We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.
ChurnZero
AUGUST 30, 2019
Pay Attention to Net Promoter Score (NPS). From @jasonlk ‘s playbook for going from $1m to $10M, make NPS a top 3 goal. Upcoming Webinar. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Customer reference program increased deal sizes by 2.5X at Talkdesk.
ClientSuccess
OCTOBER 10, 2017
Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage. Growth Stage.
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