Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. For instance, we heard how in-app onboarding engagements helped to increase the volume of customer onboarding.

ROI 52

ROI 2023 Roadmap Metrics 52

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. Consistently.

Customer Experience 69

Customer Experience Webinar Roadmap Customer Expectations 69

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Q&A Recap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Think Customers

MAY 13, 2020

Here are three takeaways from the discussion that are essential for providing meaningful engagement in this very different looking world. Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. 1: Employee experience is a necessity.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Webinar Return on Investment Customers 78

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Webinars. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Featured Webinars. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

OCTOBER 30, 2018

Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies. 2: Churn is scaring away investors. They’re heeeeee-re.

ROI 61

ROI Customer Retention Social Media Roadmap 61

ChurnZero

AUGUST 30, 2019

Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. . — Aparna Vemuri (@tweeteshwari) August 29, 2019. . Speaker: Jackie Golden, CEO, LandNExpand.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

ClientSuccess

OCTOBER 10, 2017

There might not be as much 1:1 engagement between the customer and a CSM here, but that doesn’t mean customer success can’t have a role during this stage. This is also the stage where CSMs should be closely tracking and measuring specific metrics, such as engagement (How many people show up for kick off or onboarding calls?),

Metrics 40

Metrics Customer Success Measurement Roadmap 40

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. One of the ways to overcome that is to be very clear and have an understanding of the role change that your sales team will have and when it is appropriate for them to engage with someone who is trying your product.

Sales 65

Sales Roadmap ROI Webinar 65

ChurnZero

SEPTEMBER 6, 2019

Coming armed with stats and a roadmap to success will help make your case. Upcoming Webinar. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution.

E-support 49

E-support Document Sales Roadmap 49

SmartKarrot

FEBRUARY 3, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Driving the customer’s business transformation and operational excellence.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

SmartKarrot

OCTOBER 20, 2020

Develop customer success plans that include appropriate milestones, tasks, and regular customer interactions with associated updates, based on the customer success engagement methodology and best practices. You will be responsible for delivering and communicating ROI for the clients, throughout the customer lifecycle.

Customer Success 10

Customer Success Roadmap ROI Webinar 10

ClientSuccess

AUGUST 27, 2019

Ultimately, this was a lesson in preparation; now I make a conscious effort to understand as much as I can about a customer before actually engaging with them. Another aspect we must remember is the ROI being derived from our product or services. . Join networks, read blogs, attend webinars, and participate in your local meetups. .

Customer Success 40

Customer Success Culture Books Blog 40

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. We also engaged in a great Q&A session with the presenter, that we wanted to share with you here.

NPS 40

NPS Customer Success Sales Metrics 40

SmartKarrot

NOVEMBER 4, 2020

Proactively and intentionally drive customer health including utilization and ROI across accounts to meet customer expectations and contractual commitments. provider engagement, clinical impact, and ROI), demonstrating a strategic command of the customer’s experience and linking results to the customer’s key business objectives.

Customer Success 10

Customer Success ROI Roadmap Consulting 10

SmartKarrot

DECEMBER 10, 2020

Building and updating success plans for individual customers that deliver the desired outcomes, demonstrating ROI. Work with Marketing to create and publish case studies and client-oriented webinars. Engage with business leaders to thoughtfully help them identify growth opportunities.

Customer Success 10

Customer Success Roadmap Books ROI 10

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses.

Seminar 52

Seminar Webinar Document Consulting 52

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. It will outline why the product is being launched, who is going to be the benefactor of the product, how the company is going to make them engage with the product and buy the product eventually. .

Marketing 52

Marketing White Paper Advertising Airlines 52

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. They’re giving you a roadmap to fix whatever it is that ails your business. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Get the Guide.

Social Media 262

Social Media Feedback Webinar Books 262

8x8

DECEMBER 3, 2018

Even if you know customer service is important, not everyone has a clear roadmap for improvement. Evaluate post-engagement surveys and find your average rating. Communications technologies can help you first, identify key areas for improvement and second, help you create a roadmap for better customer experience.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Each engagement is an opportunity for you to help your customer.

Customer Success 59

Customer Success Roadmap ROI Sports 59

CSM Practice

DECEMBER 4, 2020

Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. You can equate that back to ROI, TCO, inclusive of Revenue Generation and cost reduction in many ways. Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. The Interview: .

NPS 69

NPS Customers Customer Success Measurement 69

Qualtrics

SEPTEMBER 24, 2019

A CX maturity model is a roadmap to help guide you as you navigate through the 6 core competencies of CX. Execs will start to engage with CX and want to learn about it. You’ll start to combine X- and O-data to enable advanced analytics and ROI measurement.”. Watch the Webinar. What is a CX maturity model. KEY BEHAVIORS.

Metrics 20

Metrics Roadmap Measurement Government 20

Alida

NOVEMBER 8, 2017

Enjoying how you engage with a person or company is what drives you to maintain that relationship. What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Thematic

MARCH 29, 2020

Disadvantages: Survey fatigue (since everyone is surveying), low response rates, bias towards those who respond to surveys, varying level of insights, depending on how engaged are your customers or the quality of your survey. Difficult to create from scratch, since people choose to engage and participate. Hides the identities of users.

Feedback 111

Feedback E-support Metrics Insights 111

Pointillist

JULY 25, 2018

Ideally, they should be able to identify relevant questions about customer journeys and how engagement may enhance them. and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. This will bring visibility, support, and hopefully more budget.

Customer Journey 43

Customer Journey Events Metrics Government 43

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Stencil is simple to use and built for speed, meaning anyone can create beautiful images quickly to double their social media engagement.

2019 75

2019 Marketing E Commerce Social Media 75

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Analyze your posts’ engagement rates, click-through rates, and reach to identify the content that resonates with your audience.

Social Media 93

Social Media Measurement Metrics Brands 93