Gainsight

FEBRUARY 29, 2024

That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. Prioritize sharing customer engagement and health score data wherever you engage with partners. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full. What do you recommend?

Sales 52

Sales Customer Success Webinar Tourism 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

2021 52

2021 Roadmap Webinar B2C 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Optimize the way you are engaging customers but do it at lower total cost of ownership.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

Lithium

AUGUST 3, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now.

2021 52

2021 Webinar Events Download 52

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Talkdesk

DECEMBER 1, 2020

Evaluating core areas and mapping the stages of CX maturity At Talkdesk, we’ve engaged with thousands of CX leaders and learned that every brand falls into a defined CX maturity level. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources.

2021 52

2021 Webinar Roadmap Omnichannel 52

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. We also engaged in a great Q& session with Jackie that we wanted to re-share with you. Q&A Recap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

Roadmap 41

Roadmap Workshop Webinar 2021 41

Lithium

JANUARY 8, 2021

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Webinar 52

Webinar Roadmap 2019 Article 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Innovative CX

MARCH 24, 2023

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you a FREE CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. So, there it is.

Customer Service 52

Customer Service Webinar 2020 Roadmap 52

PeopleMetrics

JANUARY 24, 2022

We offer point-in-time and regular pulse checks to assess the engagement of your employees and to ensure they are delivering the best possible experience to your customers. Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. Fire away those ad hoc surveys!

B2B 90

B2B Roadmap B2C Hotels 90

ClientSuccess

MARCH 28, 2023

If a customer aims to attain a specific adoption percentage, every stage of the customer journey should emphasize adoption and engagement on the platform. Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements.

Management 52

Management Webinar Customer Journey Roadmap 52

Gainsight

DECEMBER 8, 2022

Using Gainsight Journey Orchestrator, Salesforce, Calendly, and group webinars, the company was able to convert its drawn-out and highly personalized onboarding journey into a standardized, templated digital journey. Utilize Zoom for customer engagement upon request with on-the-spot how-tos driven through Loom.

Customer Success 52

Customer Success Roadmap Touchpoint Customers 52

Lithium

SEPTEMBER 6, 2022

It’s still being tested and tinkered with to find the best method to engage with customers in real-time while still remaining relevant. Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. Available On-demand.

Roadmap 52

Roadmap Events Webinar Blog 52

Lithium

JANUARY 7, 2021

This group was created to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 Coronavirus pandemic. Want to share an engaging discussion you participated in last month? Missed out on our recent Khoros Roadmap Webinar? Atlas Blogs.

Webinar 52

Webinar Roadmap Government 2020 52

ClientSuccess

NOVEMBER 22, 2021

Customer Engagement. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data. Support Tickets. Social Media.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Innovative CX

JUNE 22, 2021

All the journey mapping, webinars, ROI discussions, surveys and strategies won’t instantaneously create a better experience for your customers. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. Engage your customers by talking with them not surveying them. So, there it is.

Customer Experience 69

Customer Experience Webinar Roadmap Customer Expectations 69

Lithium

MAY 4, 2021

Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Webinars & Events. Engaging Atlas Discussions. Register Now.

2021 52

2021 Webinar Events Social Media 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? In-App Engagements and Product Communications. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

2022 52

2022 Government Magazine 2021 52

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. 9 Community Engagement User Forums: Create online user forums where users can connect with peers, ask questions, and share best practices. Tailor webinar topics to meet these demands.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Lithium

MARCH 16, 2020

This group was created to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 Coronavirus pandemic. Want to share an engaging discussion you participated in last month? Missed out on our recent Khoros Roadmap Webinar? Atlas Blogs.

Webinar 52

Webinar Roadmap Government 2020 52

Lithium

APRIL 6, 2021

Webinars & Events. Some webinars are limited to Khoros customers only. Understanding TikTok for Brands: Webinar. Marketing Roadmap Deep Dive Webinar. Engaging Atlas Discussions. Top Engaged Contributors. We’ve expanded our top engaged list to show off more of our fantastic community members!

2021 52

2021 Webinar B2C Roadmap 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Beyond engaging users with training you have, PLG tactics can also let you gain insight on how you continue to refine and expand your training and user resources.

NPS 59

NPS Webinar Roadmap Feedback 59

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Don’t Make Ads for TikTok; Make Outstanding Content The days of ad views equaling positive customer engagement are over. Guerrilla Marketing via TikTok can change that.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

COPC

OCTOBER 26, 2023

The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. Webinar Series A Vision for AI in Customer Support This webinar series explores the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations.

Technology 77

Technology Customer Experience Consulting Insurance 77

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. For instance, we heard how in-app onboarding engagements helped to increase the volume of customer onboarding.

ROI 52

ROI 2023 Roadmap Metrics 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

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Insights Marketing Innovation Roadmap 64