SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Net Promoter Score (NPS) : Send out NPS surveys to gauge overall customer satisfaction and identify promoters, passives, and detractors.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Net Promoter Score (NPS). MAU and DAU give insight into engagement, adoption, and overall user health. Some companies use the Average Page View count to get an overview of customer engagement.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Wootric

MARCH 15, 2020

In SaaS, this often means using the all-important NPS survey to gauge overall loyalty and surface any issues that may affect renewal. Guneet Singh, Director of Customer Experience programs at Docusign, spoke about this in a recent Voice of the Customer webinar. Improve customer experience at customer journey touchpoints.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

InMoment XI

OCTOBER 10, 2023

While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments. They are the magnifying glass that reveals the finer details of how a business engages with its customers.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Customer Success: Onboards, trains, upsells, and renews customers while developing workflows that constantly re-engage existing customers. Success is measured in MAU, DAU, or CLV. SCHEDULE A DEMO.

Roadmap 45

Roadmap Demo Measurement Customer Success 45

ChurnZero

AUGUST 30, 2019

Pay Attention to Net Promoter Score (NPS). From @jasonlk ‘s playbook for going from $1m to $10M, make NPS a top 3 goal. Upcoming Webinar. Customer reference program increased deal sizes by 2.5X at Talkdesk. That’s a descent-sized whoop. SaaStrScale. Bill Cushard (@billcush) August 29, 2019. .

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. This can include customer support, tutorials, webinars, and documentation. But how do we do that?

2024 52

2024 Feedback Culture Demo 52

ClientSuccess

OCTOBER 10, 2017

There might not be as much 1:1 engagement between the customer and a CSM here, but that doesn’t mean customer success can’t have a role during this stage. This is also the stage where CSMs should be closely tracking and measuring specific metrics, such as engagement (How many people show up for kick off or onboarding calls?),

Metrics 40

Metrics Customer Success Measurement Roadmap 40

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. We also engaged in a great Q&A session with the presenter, that we wanted to share with you here.

NPS 40

NPS Customer Success Sales Metrics 40

Gainsight

OCTOBER 17, 2019

Nothing quantifiable—highlights in releases, roadmaps, tradeoffs. Since many board members don’t come from technical backgrounds, they often struggle to figure out how to engage. In the following sections, I’ll share how we format our board packet to create an engaging, objective discussion with our board around Product.

Metrics 45

Metrics Presentation NPS Roadmap 45

CSM Practice

JANUARY 1, 2017

We engaged Noy Bar from HP Enterprise (HPE) and Anna Connell from Proofpoint in exclusive interviews on this topic. TAMs tend to engage with customers at much more technical levels and need to really dig into customer environments with the help of the customer – so they are a more expensive billable service.

Customer Success 58

Customer Success Metrics E-support Customers 58

SmartKarrot

JULY 16, 2021

Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Represent voice of the customer and influence product development roadmap. Monitoring performance and support of new service providers added.

Customer Success 10

Customer Success Healthcare Consulting Roadmap 10

Amity

OCTOBER 12, 2017

Best practice webinars. Net Promoter Score (NPS) surveys. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. There are some technologies that were no-brainers like Komiko which we used to track customer communication engagement. Renewals and upsells. Quarterly retrospectives.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

Amity

OCTOBER 12, 2017

Best practice webinars. Net Promoter Score (NPS) surveys. Cross-functional initiatives such as CS/Product collaboration on the product roadmap. There are some technologies that were no-brainers like Komiko which we used to track customer communication engagement. Renewals and upsells. Quarterly retrospectives.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

SmartKarrot

DECEMBER 2, 2020

Build the processes that enable the post-sale customer onboarding and engagement experience to be optimized. Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes.

Customer Success 10

Customer Success Roadmap Sales Customers 10

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. It will outline why the product is being launched, who is going to be the benefactor of the product, how the company is going to make them engage with the product and buy the product eventually. . Winding up.

Marketing 52

Marketing White Paper Advertising Airlines 52

CSM Practice

DECEMBER 4, 2020

Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. We went against the NPS for that specific customer. Compare it to the NPS score or the promoter score or CSAT score. Irit Eizips: Yes, the higher the usage, the lower the usage, the lower the NPS. The Interview: .

NPS 69

NPS Customers Customer Success Measurement 69

Lithium

AUGUST 2, 2022

When your organization is experiencing soaring attrition rates, everything will be affected from NPS scores, employee performance, and your bottom line. Webinars & Events Some event areas are limited to Khoros customers only. Beyond the Roadmap: TikTok & Talkwalker Deep Dive. Available On-demand.

2022 52

2022 Events Roadmap Webinar 52

SmartKarrot

MAY 25, 2022

Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans.

Customer Success 3

Customer Success Document Demo Roadmap 3

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Each engagement is an opportunity for you to help your customer.

Customer Success 59

Customer Success Roadmap ROI Sports 59

Thematic

MARCH 29, 2020

The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate. Difficult to create from scratch, since people choose to engage and participate.

Feedback 111

Feedback E-support Metrics Insights 111

ChurnZero

JANUARY 17, 2020

Plays allow your team to automatically engage with clients based on specific factors, enabling account management that is more proactive, timely and impactful for the client. Onboarding Milestones : T rack milestones and engage customers if they go off track. . Has engagement dropped? Are their NPS responses poor? .

Metrics 72

Metrics Customer Success Insights Webinar 72

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Plannin g.

Customer Success 66

Customer Success Metrics E-support Leadership 66

Amity

OCTOBER 31, 2016

Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. At the time, we were actually called “Mygazines” and we were geared around helping magazine publishers take their printed magazines online in an interactive and engaging way.

Customer Success 0

Customer Success Customers Definition Metrics 0

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Plannin g.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Plannin g.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Plannin g.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Plannin g.

Customer Success 48

Customer Success Metrics E-support Leadership 48

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Customer Lifecycle and Engagement framework. Customer Product Adoption roadmap. Some of these may include: Success Planning.

Customer Success 54

Customer Success Metrics Leadership Customer Satisfaction 54

Pointillist

JULY 25, 2018

Ideally, they should be able to identify relevant questions about customer journeys and how engagement may enhance them. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43

Gainsight

JUNE 10, 2021

To create this targeted experience, it’s important to put together a bespoke program that involves multiple channels like email, webinar, and office hours in a way that’s best suited to your users. And what does your CSM have to offer your customers in the best engagement model. Hypergrowth Through Customer Success.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52