ShepHyken

NOVEMBER 14, 2016

ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more. Customers don’t want channel choice. Here are my top five picks from last week.

2016 127

2016 Article Customer Service 2017 127

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

ShepHyken

NOVEMBER 30, 2018

A live chat interaction is obviously never going to mirror a voice conversation, which is obviously never going to mirror a social media thread. Consistency instead refers to a singular, on-brand commitment to customer centricity. Brian Cantor is the Principal Analyst for the Customer Management Practice.

Blog 96

Blog Omnichannel Average Handle Time Contact Center 96

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Operations Manager, John Hancock. Front-desk employees in medical practices. Kristin Augusta, Sr.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Operations Manager, John Hancock. Download PDF of Full Course Descriptions. Kristin Augusta, Sr.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Qualtrics

MAY 26, 2020

“In today’s rapidly changing markets it is even more essential for Green Spot to understand what our customers want. Behaviors have changed overnight, and we need to make sense of this new world,” said Sitaphan Srichoo, Consumer Intelligence Manager at Green Spot. “To Giving customers confidence.

Brands 26

Brands Social Media Consumers Insights 26