Lumoa
MARCH 12, 2023
Improving your customer experience always pays off for your business. Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. A CX platform offers: Improved customer engagement. Streamlined customer journey mapping.
Lumoa
AUGUST 3, 2021
Journey maps help maintain a customer-centric mindset by listing out all the places a customer will interact with your business. By matching up journey maps with operational data, you can tackle pain points while also uncovering opportunities to delight customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
AUGUST 9, 2022
There are often assumptions about what great customer experience means. Leaders might think it’s clear as day, but it’s easy for teams to believe CX is what happens when a customer contacts Customer Care, for example, or when customers need to return a product.
GetFeedback
JANUARY 27, 2020
Once you’ve gathered insights from your customer journey mapping, the next step is to set clear business goals and success metrics for your VoC program. Do you want deeper insights into customer churn? Step 2: Set clear goals and success metrics. Stop and consider—what is it that you want to accomplish?
Lumoa
JUNE 9, 2020
Know your customers goals If you’re trying to provide an excellent eCommerce customer experience, you need to understand what your buyers are trying to accomplish and what their preferred way to get there is. One of the best ways is to create a company-wide customer journey map.
Tricia Morris
AUGUST 21, 2015
According to a recent Forrester survey, the biggest challenges cited by brands today in customer relationship management are: (1) creating a single view of customer data and information, (2) managing data quality, and (3) creating customer insights to drive decision making.
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
Expert insights. Personalized for you.
83 
Let's personalize your content