ShepHyken
SEPTEMBER 23, 2020
Much of my life is spent traveling. Lately, I’ve been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout.
ShepHyken
JULY 31, 2020
Using an advanced AI chat platform, Amtrak created ‘ Ask Julie ,’ a chatbot to provide customer service by helping visitors find answers without having to call the support team. As Julie’s usage grew by 50%, Amtrak saved $1 million in customer service costs and realized an 800% ROI.
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Think Customers
JUNE 1, 2021
Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. And RPA can help employees across the board in an organization: customer care, sales, finance, HR, supply chain, IT, and procurement.
ShepHyken
NOVEMBER 10, 2017
Promising travel search marketplace, ixigo, uses the power of live chat to solve traveler queries around the clock. Known as ixibaba, the live chat helps travelers plan a trip through live conversation, allowing them to find the best flights, hotels, and transportation.
ShepHyken
MARCH 6, 2020
Am I the only traveler who just wants a straightforward answer? I said, “I would rather hear a ‘Yes’ or a ‘No,’ not ‘I’ll try.’ I am very happy to get a taxi, however, if you have a shuttle I won’t bill my client for the taxi.” His reply was, “Our shuttle only runs until 10 pm.”. Lesson learned: “I will try” means “Please take a taxi.”.
ShepHyken
MARCH 6, 2020
Am I the only traveler who just wants a straightforward answer? I said, “I would rather hear a ‘Yes’ or a ‘No,’ not ‘I’ll try.’ I am very happy to get a taxi, however, if you have a shuttle I won’t bill my client for the taxi.” His reply was, “Our shuttle only runs until 10 pm.”. Lesson learned: “I will try” means “Please take a taxi.”.
ShepHyken
JULY 22, 2016
In a Gartner analysis of the guiding principles of CRM, Michael Maoz writes that a complete and viable customer service strategy requires leadership at the top to not merely implicitly approve of customer-facing strategies, but to actively promote them through the investment of substantial resources as well as through leadership.
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