Solvvy

DECEMBER 23, 2019

To give you a better idea of what our customers have to say, here’s a short recap of some of our recent reviews: Beth R. , a Senior Support Specialist, explains, “With Solvvy, our Customer Support team has seen significant improvement in our self-service rate – and a satisfying decrease of our ticket volume.”

Technology 62

Technology 2019 2020 Definition 62

Interactions

JANUARY 7, 2021

There is no doubt that technology, especially AI, stood out as the MVP for many businesses during 2020. L imited human-to-human contact and skyrocketing consumer demands highlighted the urgency and necessity of technology to streamline operations, especially the ability for businesses and consumers to communicate.

2021 62

2021 Customer Experience Customer Journey Mapping Call Recording 62

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

I think the scope of what customers were looking to change back then was much different. Now we are seeing chief customer care officers and CEOs, chief excellence officers. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

ChurnZero

JANUARY 8, 2021

Staci Satterwhite, Chief Customer Officer, Khoros. Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. Charlie Harvey, Vice President of International Customer Success, Zappi.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Approaches to customer service are continually shifting to keep up with how people adopt new technology. Shep Hyken.

Blog 84

Blog Customer Service Interaction Communication 84

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. B) The investment in technology and time to address one at a time is high. Retained customers may or may not offset the investment. (C)

ROI 117

ROI Customer Experience Culture Customer Experience Management 117