Tricia Morris
OCTOBER 22, 2015
And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. Sales also followed a similar pattern. In organizations where sales increased, 69% of employees were engaged, compared to 57% in organizations where sales decreased.
GetFeedback
FEBRUARY 15, 2019
They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Everyone with CRM access can see the scores, including sales and support teams.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The main goals of the MiFID II are: Customer protection.
RapportBoost
NOVEMBER 15, 2018
We’re not talking about turning a support team into a sales. Instead, by training them to listen and understand the issue or problem being communicated, they can provide the proper solution for the customer. When it’s done correctly, the customer should never notice that it happened. .
ClearAction
OCTOBER 4, 2015
For example, at Applied Materials where I worked for 11 years, we had a corporate value of "close to the customer" We took a lot of pride in that. We had to be close to our customer because the sales cycle was many months in duration, and the product manufacturing and installation cycles were just as long.
LiveChat
NOVEMBER 16, 2018
Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. No one ever said that having a customer care number was a necessity to run a business!
ShepHyken
MARCH 31, 2018
Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.
Expert insights. Personalized for you.
104 
Let's personalize your content