ShepHyken
OCTOBER 27, 2017
By incorporating a text messaging strategy into your customer experience strategy, you’ll never miss an opportunity to connect on a personal level with a customer again. Still in its infancy, RCS is primed to significantly improve the customer experience.
CSM Magazine
AUGUST 22, 2019
.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. External Customer Facing Strategy : How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition? VP, Client Services, Boston Red Sox.
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ShepHyken
NOVEMBER 19, 2018
(Knowledge@Wharton) The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value is designed to guide businesses to the next level, where success is measured beyond mere dollars. How Human-Centric Design Thinking Can Improve the Customer Experience by Kindra Cooper.
ShepHyken
SEPTEMBER 18, 2017
Every employee – and that includes top executives – should experience what every customer experiences. LinkedIn) Hotel people like yourself are the reason why others can take their mind off troubles and get a comfortable night’s sleep (even though their house is under water or completely destroyed).
Second to None
MARCH 30, 2018
When I arrived at my hotel room, I was speechless. In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. I did so immediately. Think beyond marketing.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Lincoln Murphy is a Growth Consultant focused on customer-centric growth.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Lincoln Murphy is a Growth Consultant focused on customer-centric growth.
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