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How to Enhance the Guest Experience: Trends and Best Practices

InMoment XI

Key Trends Impacting the Guest Experience in Hospitality Hospitality is a dynamic industry and new trends continue to emerge, raising expectations in a way that forces operators to rethink boardroom strategies, marketing and sales processes, and business models.

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Removing the 'Pebble' to Reduce Customer Experience Friction Points

Thematic

Identifying Your Unique Customer Experience Pebbles Every business has unique potential “pebbles” impacting the customer experience. Collecting and analyzing customer feedback is essential to identify these friction points. A multi-pronged approach is crucial for gathering a complete picture.

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Attract more diners – 10+ Strategies to do digital marketing for restaurants

BirdEye

Manage your reviews to build social proof 7. Develop a loyalty program 10. Experiment with paid ads 11. Engage customers with SMS marketing Interested to know the actionable to-dos to make sure you get optimal results? Update Google Business Profile for increased visibility 6. Measure performance 9.

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Referral marketing software for the win: Our top 20 picks

BirdEye

It’s an organic way that leverages the power of word-of-mouth — the most credible form of advertising — to grow your customer base. Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel.

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How to use AI to Improve Customer Experience?

BirdEye

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

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13 Proven auto repair marketing strategies to boost sales

BirdEye

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

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The best customer review management software for local businesses

BirdEye

The way a business approaches customer review management can directly impact and improve its reputation and branding. Reviews initially started as a way for customers to share their experiences, but they’re now a full-fledged marketing channel. Why businesses need customer review management software.