ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journey Mapping Presentation 78

ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Experience Investigators by 360Connext

JANUARY 28, 2020

Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Customer experience is really, at its core, a uniquely positive idea.

2020 250

2020 Net Promoter Score ROI Metrics 250

Beyond Philosophy

JANUARY 17, 2020

One of the most significant is a misconception about what Customer Experience is and how it affects the bottom line. Customer Experience requires an investment in time and resources. It should be no surprise that businesses expect to see a return on investment.

2020 120

2020 Return on Investment Consulting 2019 120

Confirmit

DECEMBER 17, 2018

The trends we highlight have been selected using guidance from a base of 200 customer experience professionals. How to link CX initiatives to Return on Investment: The perennial CX problem is how you prove the value of CX initiatives.

2019 40

2019 Customer Experience Return on Investment 2018 40

CX Journey

JULY 5, 2016

The implications of investing in both the employee experience and the customer experience are measurable against the bottom line. There's a lot of evidence out there, and yet, customer experience professionals are constantly asked to prove it.

Customer Experience 47

Customer Experience ROI Return on Investment Customer Experience Professionals 47

ijgolding

FEBRUARY 20, 2017

If an organisation is to invest any time, resource and investment into the way it manages its interests, then it is quite right to have an understanding of the return on investment into all approaches taken.

Customer Experience 83

Customer Experience Poor Customer Service 2016 Financial 83