ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers. My Comment: Here is an excellent and robust article on loyalty programs.

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2024 Article Hotels Loyalty Programs 79

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Mission-Driven Customer Experiences (CX): A Guide by Nate Brown.

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2021 Article Customer Service Guest Experience 158

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Hospitality Net) Why do so many hotel loyalty programs fail?

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Article 2022 Loyalty Programs Customer Service 65

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. The DiJulius Group) Even as the demand for Chick-fil-A is at an all-time high, the private company will only grow at a pace they ensure they won’t jeopardize the brand experience. (The

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Article 2022 Customer Service Loyalty Programs 68

ShepHyken

DECEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results.

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Article 2020 Customer Service Loyalty Programs 142

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. My Comment: How do we create customer loyalty?

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Article 2023 E Commerce Customer Service 65

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer. Here are my top five picks from last week. Connect with Shep on LinkedIn.

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2024 Article Customer Service Workshop 61