Customer Focused Customer Retention Employee Experience Workshop 
One Millimeter Mindset
DECEMBER 5, 2018
Do you identify who the relentlessly curious employees are in your organization? Because they are key to positive customer experiences. And they fuel customer success and customer retention. In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences.
One Millimeter Mindset
MARCH 18, 2019
What type of employee and stakeholder experiences do you create? Let alone experiences leading to customer success and customer retention? I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. On a weekly basis, at the very least. Hit your Pause button.
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One Millimeter Mindset
MAY 23, 2019
Lead a more employee- and customer-focused workforce. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Liberate yourself from toxic professional stories. Planning your next corporate or association meeting?
One Millimeter Mindset
FEBRUARY 28, 2019
Some of our most difficult customers also are the most rewarding. I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link].
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.
Wootric
FEBRUARY 14, 2019
Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Rachel: She’s the Director of Customer Experience at Zuora. Rachel has built and led high-performing, thought-leading customer-focused teams.
One Millimeter Mindset
MAY 22, 2019
Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? What customer-focused opportunities are overlooked? Take the next steps, today.
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