TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeff is truly obsessed with customer service.
ShepHyken
NOVEMBER 16, 2020
My Comment: Some people would rather go to the dentist than call customer support. This article sets out to right the situation by sharing five steps to help restore a customer’s faith in the support center. Government sits at the bottom. The retail industry is the leader, followed by healthcare.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.
ClearAction
NOVEMBER 16, 2023
There was a wonderful window of opportunity for VoC managers to inject customer focus into each of these challenges, but unfortunately, few VoC managers were poised to do so with appropriate insights or political positioning.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.
customer sure
NOVEMBER 9, 2017
Because the way personal information is shared has changed in ways which wouldn’t have been imaginable in 1995, the legislation which governs that information is long-overdue an update. Instead of a myriad of slightly-incompatible parliamentary acts based on a directive, one data protection regulation will govern all of the European Union.
Expert insights. Personalized for you.
251 
Let's personalize your content