Thematic
JANUARY 2, 2019
Leadership must be committed to improving and should regularly attend training, seminars and conferences. Allowing them the freedom to develop CX initiatives will ensure they are customer focused and invested in organizational goals. Frontline supervisors, leads and managers are a great source for ideas- one of the best IMO.
Micah Solomon
OCTOBER 10, 2018
When we spin this story out for executives and managers in our seminars, the most common first reaction is envy: ‘‘I’d be delighted to have my rank and file achieve this level of customer service,’’ runs a typical response. ‘‘The The customer expressed a need, and ‘my’ employee responded energetically,’’ says a manager.
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One Millimeter Mindset
JULY 18, 2018
Yet what should be common sense often flies in the face of customer experience reality. Do you really know how many times customers receive notifications from your organization? First, blasts about upcoming webinars and seminars. And, let’s not forget invitations to participate in customer experience (CX) surveys.
Horizon CX
MARCH 19, 2022
It just takes an organization that is customer-focused and that believes its reason for existence is to bring value to customers and enrich their lives. The technology to improve that situation already exists. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX, LLC. December 2021.
Customer Guru
AUGUST 21, 2018
He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. He is recognized as a customer experience leader and his roundups provide great insights on creating a rewarding customer focused culture.
Grade.us
APRIL 18, 2017
That could mean… Sponsors for an upcoming conference Speakers and presenters for an upcoming seminar Buying a booth at a food fair Offering bonuses to customers attending their event The sky’s the limit. The important detail to remember with each of these strategies is focusing on the hidden details.
Michel Falcon Experience
OCTOBER 21, 2019
To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.
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