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Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Oracle

In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Rand, I hear that you have a customer insight retail analytics solution to show me. What has driven customers back into our stores? Watch our interview and read the transcript below.

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How Loyalty Programs Drive Customer Relationships: Experience TV Episode 9 Featuring Clay Walton-House from PK

Oracle

The Markie Awards program recognizes excellence in marketing, sales, service, and commerce. Nominations are due April 16 – don’t miss your chance to be recognized for your great customer experience efforts during 2020. Loyalty programs are more popular than ever. Starbucks Rewards with 17M members.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Alongside retail, news brands have been among the hardest hit.

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4 case studies to prove the value of Net Promoter Score

delighted

This information helps guide InVision on what changes should be made to provide customers the best possible product experience. This feedback also influences sales conversations in that it prompts reps to follow up with the product team to determine if a feature has been enhanced or fixed before presenting it to a prospect.

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Loyalty partners: co-creating customer value

Currency Alliance

The best-known loyalty programs are made up of many partnerships – such as United Airlines and Hilton Hotels, or Emirates and Marriott. But partnerships don’t have to be between huge companies; a local pharmacy can partner with convenience stores or fashion retailers. The value can be immediate. Vueling is similar. will change.

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Loyalty: On the Cusp of Major R(E)volution

Currency Alliance

This means merchants and travel suppliers will be able to capture useful data insights from a much larger set of customers, who again start identifying themselves at the point of sale. liquidity), shared technology, removal of unnecessary intermediaries, and overall fewer restrictions that stifle customer engagement.

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10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

The success or failure of loyalty programs tells a lot about the product, service, and customer behavior. These insights can further be used to enhance the product, sales & marketing, and partnership departments. Let us now discuss the opportunities and challenges B2Bs have with loyalty programs. Challenges.