Thematic
APRIL 17, 2019
You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. How to Use Insights To Drive Product Roadmap. Alyona: Awesome.
Thematic
APRIL 17, 2019
I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? Alyona: Awesome. to push the idea forward. Alyona: Cool.
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SurveySensum
DECEMBER 4, 2023
Provide comprehensive training to empower your team to effectively leverage these customer feedback tools , ensuring they are utilized to their full potential. And offer training programs or workshops on customer service and advocacy. This platform helps collect, analyze, and act on crucial customer insights.
Retently
MARCH 18, 2024
Not only do customer service surveys gather valuable feedback, but they also serve as potent market research tools. The captured insights are key in crafting strategies to enhance customer retention. Integrating this feedback into your support strategy is crucial for nurturing a customer-centric culture within your organization.
Qualtrics
FEBRUARY 6, 2019
Design a data-driven product roadmap. Charles Wilson- Product Insights, New Balance. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Eric Soelberg- VP of Customer Insights, LL Bean. Bruce Temkin- Head of XM Institute, Qualtrics.
Gainsight
NOVEMBER 18, 2019
We have so many silos touching the customer. Does anyone actually see the full customer experience? Should we have included Marketing in our workshop?”. At Method Garage, our B2B customer experience firm, we’ve seen firsthand the confusion and anxiety that journey mapping projects can provoke in the people who lead them.
ClearAction
AUGUST 6, 2019
They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Analyzing Customer Insights. Customer-Aligned Branding.
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