Customer Journey Customer Satisfaction NPS Telecommunications 
SurveySensum
JUNE 9, 2023
You got your product delivered just 10 minutes before and now you’ve received an NPS survey asking about your likelihood to recommend the product. Also, instead of asking about your satisfaction level with the delivery of the product, they are asking about the recommendation. Why NPS Surveys? So, what to do in such a scenario?
CX Accelerator
AUGUST 19, 2019
what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets. And this is both as a whole, as well as within specific departments responsible for different parts of the customer journey.
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Alida
MARCH 23, 2017
Telecommunication companies are under immense pressure to provide better, faster services. According to Jen Palmer from T-Mobile , “If we don’t provide the service our customers want, expect and deserve, they can leave us.” As a result, telecom leaders take customer experience metrics like Net Promoter Score (NPS) very seriously.
SurveySensum
JUNE 29, 2023
In a world where customer expectations are soaring, it’s essential to go beyond conventional marketing techniques and delve into the realm of customer satisfaction best practices. In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences.
Alida
MARCH 21, 2018
Data from key indicators such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) studies only deliver trend line data that is either going up or going down, when what teams need is insight into the key drivers of change at a more granular level. What they need is a full picture—the “why” of customer behavior.
CX Accelerator
AUGUST 19, 2019
what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets. And this is both as a whole, as well as within specific departments responsible for different parts of the customer journey.
CX Accelerator
AUGUST 19, 2019
what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets. And this is both as a whole, as well as within specific departments responsible for different parts of the customer journey.
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