Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Invest in Your Customer Success Team.

Net Promoter Score 98

Net Promoter Score Roadmap Seminar NPS 98

ClearAction

DECEMBER 31, 2016

Stream a sampling of customers’ comments about these issues to the departments responsible for originating the issues: what was the customer trying to do, what did they expect, what did they experience, what were the consequences. Arrange action planning workshops for originating departments.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

OCTOBER 5, 2023

For insights into using feedback effectively, check this valuable resource : The Essential Guide to Customer Feedback 8. Map the Customer Journey Understanding the customer’s journey helps identify stages where an upsell or cross-sell might be appropriate. Want a roadmap? Remember, timing is crucial.

Workshop 10

Workshop Customer Journey Mapping Customer Journey Feedback 10

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. Customer segmentation The first foundation of an efficient program is segmentation. Both the customer experience and cost control are key parts of a solid success program. Register today.

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

ChurnZero

MARCH 22, 2023

Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. Customer segmentation The first foundation of an efficient program is segmentation. Both the customer experience and cost control are key parts of a solid success program. Register today.

Customer Success 59

Customer Success Touchpoint Financial Customer Journey 59