Customer Journey Healthcare Multi-Channel Omnichannel 
CSM Magazine
FEBRUARY 2, 2024
Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.
Kitewheel
JUNE 8, 2021
What happens to the state of the customer journey when a virus disrupts businesses across the world? All of these changes generated data within Kitewheel’s Customer Journey Hub. All of these changes generated data within Kitewheel’s Customer Journey Hub. Customer Journey Channel Counts Increase.
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Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. Which Platform Fits Your Needs?
SurveySparrow
SEPTEMBER 20, 2021
SurveySparrow is an omnichannel experience management software that uses surveys as a primary management tool. With 100,000+ customers including Bausch + Lomb, Gucci, and Duke University, SurveySparrow is recognized as one of the leading survey software companies by SoftwareReviews. Feedback collection for diverse channels.
BirdEye
SEPTEMBER 25, 2023
While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Omnichannel communication support A quality AI marketing tool learns the style and voice of your real estate or property management company.
SurveySensum
JULY 14, 2020
Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. This has also changed the way customers interact and search for product information.
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