8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

Qualtrics

MARCH 2, 2021

When a negative interaction occurs, the feelings people experience are more deeply internalized and remembered than those from good experiences. You could spend millions implementing a new cool idea, but if customers don’t perceive it to be valuable, then it’s money wasted. We don't just write white papers.

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Utilize web activity data .

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Utilize web activity data.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. This visibility lets them create a cohesive, deeply personalized customer profile that enables higher quality service. Create a digital roadmap for your customers’ journey.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. You can track customer health and take steps to increase customer satisfaction.

White Paper 71

White Paper Advertising Sales Social Media 71

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. This visibility lets them create a cohesive, deeply personalized customer profile that enables higher quality service. Create a digital roadmap for your customers’ journey.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. Savvy contact center leaders are seeking modern solutions to help eliminate data silos and create a comprehensive view of the customer journey. Struggles of the past. Real-time data.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. Savvy contact center leaders are seeking modern solutions to help eliminate data silos and create a comprehensive view of the customer journey. Struggles of the past. Real-time data.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Calabrio

APRIL 25, 2017

As brands follow their customers’ lead and embrace new channels, the contact center data landscape is only getting more complex. Savvy contact center leaders are seeking modern solutions to help eliminate data silos and create a comprehensive view of the customer journey. Struggles of the past. Real-time data.

Contact Center 40

Contact Center White Paper Social Media Roadmap 40

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

SmartKarrot

JANUARY 7, 2022

You might have the customer data, but are you using the siloed data and insights into practical actions that help you grow your business and brand equity? It is about time that we started listening to our customers. Customer intelligence will help understand more about the customer and their data.

2022 10

2022 White Paper Social Media Competitive Advantage 10

SurveySparrow

MAY 22, 2020

With webinars, you can reach customers from around the world, which is not the case when conducting an in-person seminar. With webinars, you can interact with your audience directly, something that videos or an ebook does not offer. 6 Be active on social media. People use social media these days to search for anything.

Social Media 52

Social Media Seminar Webinar B2B 52

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. For many customers, consistency must be a given. Salesforce reports that 85% of consumers expect consistent interactions when engaging with a business.

Customer Service 62

Customer Service E-support Article Document 62

Confirmit

MAY 29, 2018

Voice of the Customer programs are proven to help organizations retain customers, build better products, deliver better services, and systematically understand customer experience in order to drive change. Understand your customers’ expectations better. Evaluate (and prevent) the risk of your customers churning.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40