Customer Relationships Customer Success Document Return on Investment 
SmartKarrot
JULY 8, 2022
Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.
ChurnZero
MARCH 1, 2019
It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.
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SmartKarrot
APRIL 18, 2022
Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.
CSM Practice
AUGUST 26, 2019
A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured. After that, you must look for leading indicators and trailing indicators of success.
SmartKarrot
MARCH 22, 2022
Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.
Gainsight
MARCH 4, 2024
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. Data is the objective pillar that drives every successful business. Let’s start with the business success metrics for workforce training.
SmartKarrot
JUNE 10, 2020
That’s why many companies are shifting their customer strategy, including ongoing customer growth and care from the account manager to the customer success manager. Develop Strong Customer Relationship . Evaluate and Forecast Customer Needs . New Customer Onboarding .
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