Totango

FEBRUARY 28, 2019

Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Ultimately, the best way to build trust with a customer is to deliver valued ROI.

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather. Engage Proactively.

Customer Centricity 59

Customer Centricity Lifetime Customer Customers Events 59

Totango

MAY 23, 2019

Continually monitor customer health. Proactively engage customers with personalized campaigns. Such careful attention to the customer and a positive customer relationship will make this process simple and natural. Satisfaction Metrics: Any customer feedback on your product is gold.

Customer Success 75

Customer Success Customer Centricity ROI Metrics 75

Totango

FEBRUARY 26, 2019

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn. 6: Check in With Your Customers.

Social Media 78

Social Media Lifetime Customer Measurement Customers 78

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. Mapp’s push notification automation solutions keep app users engaged.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

LiveChat

OCTOBER 5, 2015

Passion is tangible and customers and your colleagues can feel it when they’re around you. It also means that you’re engaged and it’s reflected in the value you bring to your customers. Customers like to work with confident people, because they place a higher level of trust in them. Calls, emails, demos?

Sales 76

Sales Return on Investment Lifetime Customer Culture 76

Totango

AUGUST 8, 2019

This means the majority of customer revenue is now spread over months and years of recurring renewals rather than being captured in a single sales event. To cultivate customer lifetime value in this environment, you have to view customer relationships as the mutual pursuit of growth over time.

Customer Centricity 91

Customer Centricity Customer Relationships Metrics Lifetime Customer 91