Totango

FEBRUARY 28, 2019

The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. As a manager, your focus in the adoption phase should be on using the customer success platform to monitor three key questions: Is the customer using the product?

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

MAY 23, 2019

Continually monitor customer health. Proactively engage customers with personalized campaigns. Such careful attention to the customer and a positive customer relationship will make this process simple and natural. Natural Customer Success Upsells. Nurture the growth of each account.

Customer Success 74

Customer Success Customer Centricity ROI Metrics 74

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather.

Customer Centricity 59

Customer Centricity Lifetime Customer Customers Events 59

Totango

FEBRUARY 26, 2019

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.

Social Media 78

Social Media Lifetime Customer Measurement Customers 78

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. Request a Demo.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

SmartKarrot

JUNE 27, 2022

Ethical operational standards can not only help ensure that your business is following legal regulations set by regulatory bodies but can also strengthen customer relationships and trust. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Like what you are reading? Sign up for our newsletter.

Customer Success 10

Customer Success Advertising Lifetime Customer Customer Relationships 10

LiveChat

OCTOBER 5, 2015

Calls, emails, demos? It’s about maximizing sales culture environment and activities that create new value like innovation, new product, service development and sustainability of long term customer relationships. But if you focus on a customer, chances are you’ll gain a lifetime customer. Intelligence.

Sales 76

Sales Return on Investment Lifetime Customer Culture 76