Customer Retention Engagement Return on Investment Webinar 
Confirmit
OCTOBER 18, 2018
What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.
ClientSuccess
JUNE 8, 2022
As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends.
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SurveySparrow
APRIL 23, 2023
By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.
ChurnZero
AUGUST 13, 2021
Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .
ChurnZero
FEBRUARY 21, 2020
As your customer offers up tidbits on their background, interests, and hobbies, uncover commonalities to encourage genuine conversations that don’t feel fabricated or forced. This kind of engaging exchange, facilitated by active listening, builds the foundational trust required to grow long-term relationships.
BirdEye
MARCH 24, 2023
It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Offers help prospects feel engaged and inspired by their interaction with your product or service. Ask for a sale when the customer is ready to purchase.
Totango
JANUARY 4, 2019
These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Let your customers speak for you. Engage your entire company in customer-centricity. Don’t let your expertise blind you to your customer’s experience. #1
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