CSM Magazine

JUNE 20, 2023

What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. To capture their attention, create engaging and valuable content that aligns with your brand’s message.

ROI 52

ROI Customer Service Marketing Social Media 52

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Think Customers

JULY 19, 2021

In a recent 930gov webinar , TTEC Chief Information Security Officer Kip James and Vice President of Public Sector Steve Parowski highlighted CX trends that public sector agencies must prepare with a balance of ease and security.

Government 52

Government Contact Center Return on Investment Webinar 52

Myra Golden

JUNE 1, 2015

. “How to Handle Difficult Customers” Webinar Sneak Preview – Myra Golden . How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

CSM Magazine

JUNE 1, 2021

Employee engagement programs, like recognition and more tailored coaching, can improve service delivery and reduce attrition rates. They can also develop training programs specific to each individual or team to help increase both customer and agent engagement.”. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

NICE inContact

OCTOBER 17, 2019

Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand. Like their private sector peers, the front line for engagement with government agencies lies in the contact center.

Contact Center 48

Contact Center Return on Investment E-support Government 48

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Why it’s important to have an integration strategy.

Customer Success 98

Customer Success Webinar Communication Interaction 98

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Offers help prospects feel engaged and inspired by their interaction with your product or service. Studies estimate that 90% of startups fail, with 10% failing in the first year.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

Confirmit

OCTOBER 18, 2018

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program. Learn More. Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Today we are presenting a webinar titled The Most Misunderstood Thing About Customer Experience Design presented by Joe Wheeler. I have to tell you, the inspiration for this webinar actually came from a LinkedIn article I wrote back in April.

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

ChurnZero

FEBRUARY 21, 2020

This kind of engaging exchange, facilitated by active listening, builds the foundational trust required to grow long-term relationships. ” When your customers sense that you’re present and engaged in the conversation, they’ll be more willing to share their personal stories, experiences, and knowledge.

Webinar 52

Webinar Return on Investment Customer Retention Customer Success 52

ChurnZero

MARCH 24, 2020

Forming parallels relationships makes it easier to keep your buyer engaged post-sale, through creating distinct spaces for strategic conversations vs. in-the weeds meetings, for trouble-shooting and the like. . . Reason #2: Keep the buyer engaged. Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Webinar 60

Webinar Return on Investment Customer Success Customers 60

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. In order to get those holistic CX insights, you have to buy the software, which for the value you get and the return on investment, is actually very inexpensive. Ask in the chat below or connect with us on Maia (the lower right corner Khoros bot).

Insights 40

Insights Return on Investment Social Media Consumers 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Why it’s important to have an integration strategy.

Customer Success 52

Customer Success Webinar Communication Interaction 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. This can include customer support, tutorials, webinars, and documentation. But how do we do that?

2024 52

2024 Feedback Culture Demo 52

Totango

JANUARY 4, 2019

Engage your entire company in customer-centricity. The best way to keep a customer on board is to keep them engaged. Automated communications, sending surveys, hosting webinars, and communicating through your website are all valuable avenues into your customers’ thoughts—and frustrations. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Self-service is just another form of customer service, and it often carries the highest return on investment for two reasons.

ROI 40

ROI Return on Investment Customers Fashion 40

Confirmit

SEPTEMBER 24, 2018

It does so by tracking leads, maintaining contact records, engaging with prospects and customers, etc. CRM solutions often integrate with marketing automation applications to manage engagement through various channels. CRM software on the other hand focuses on managing communications with customers. Learn More.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

It does so by tracking leads, maintaining contact records, engaging with prospects and customers, etc. CRM solutions often integrate with marketing automation applications to manage engagement through various channels. CRM software on the other hand focuses on managing communications with customers. Learn More.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

ChurnZero

MARCH 11, 2020

Which churn reasons you choose to solve comes down to a function cost and time investment. You may need to address gaps within your product, support delivery, user engagement or sales processes (e.g. expectation-setting) which all carry different costs to implement and returns in the form of retained revenue.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. Now, a lot of people think about onboarding as a limited engagement, but it’s actually ongoing. Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! Want 3 more churn causes?

ROI 78

ROI Webinar Return on Investment Customers 78

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Your emails in this stage can include free trial offers, as well as free content like webinars, videos, or ebooks, all of which should serve to demonstrate the usefulness of your services.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

ChurnZero

MARCH 3, 2020

Combining TSIA’s Customer Success research and advisory with the expert knowledge of the industry’s top thought leaders, you’ll learn; how to monetize CS at scale, how to think digital first in CS engagement models, value realization and CS talent acquisition and management best practices. See you out on the road!

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

MARCH 6, 2020

At ChurnZero, we use Slack as a quick and easy way to share employee kudos and drive team engagement. In Customer Success, we focus on keeping customers engaged and thriving to increase their product adoption and lifecycle progression; your employees are no different. So, let’s celebrate employee appreciation today, and every day.

Customer Success 69

Customer Success Culture 2025 Webinar 69

Stella Connect

MAY 11, 2017

By that I mean immediately, right on the front line—where service teams are actively engaging customers. Talk about a return on investment. In our recent webinar, “ Lessons from David Yurman: How to Build a Best-in-Class Service Team ,” you’ll hear from Tessa Mueller, Senior Director of Customer Care at David Yurman.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

ChurnZero

APRIL 3, 2020

But how do you systematically ensure they maximize their return on investment? To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. Q&A Recap.

Customer Journey Mapping 52

Customer Journey Mapping Webinar Customer Success Customer Journey 52

BirdEye

MAY 11, 2023

Leverage content marketing If you’re a mortgage broker looking to generate leads, it may be interesting to know that 44% of consumers typically consume three to five pieces of content before engaging with your business offerings. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

2023 98

2023 Social Media Webinar Return on Investment 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses.

B2B 52

B2B Marketing Social Media Advertising 52

SmartKarrot

JUNE 30, 2021

Customer onboarding Training Engagement Product experience. User engagement User retention User performance User productivity User experience Brand perception Software utilization. This process is conditioning customers to the product so that they are engaged post adoption. Engage with customers inside the product.

Social Media 10

Social Media Roadmap Customer Success Metrics 10