Experience Investigators by 360Connext
AUGUST 22, 2023
That’s why being intentional about customer experience means we have to look at behavior and actions, not just what customers tell us. At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions.
SmartKarrot
OCTOBER 27, 2020
To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. To begin with, you need to be clear as to how you would help your customers achieve their goals. Customer acquisition.
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Education Services Group
JUNE 20, 2023
If you haven’t already done so in Acquisition (or even Consideration), CSMs will want to sit down with the customer to develop a Customer Success Plan , which will help set expectations and determine how to measure successful outcomes from the customer’s pov. Perform the regular touchpoints, and address support escalations.
Gainsight
MAY 13, 2020
If one of those spokes is not in line, the customer cannot propel forward. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. What is ‘The Build Trap’?
SmartKarrot
DECEMBER 13, 2022
Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale.
SmartKarrot
AUGUST 12, 2021
Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Jama Software As a Director of Customer Success, you will deliver industry-leading customer retention and renewal rates. Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
Gainsight
OCTOBER 22, 2018
Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. The software enables digital products to increase trial conversions and accelerate return on product investments to help drive customer retention.
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