Customer Satisfaction Customer Service Representative Customer Service Strategies Customers 
CSM Magazine
APRIL 17, 2024
In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Research suggests 89% of customers who are contacted proactively report a positive experience that changes their perception.
8x8
MAY 23, 2018
This blog post is part of a series focusing on improving the customer experiences. . A software application will only get you so far when building an effective customer engagement management strategy. But technology will only get you so far in your quest to provide great customer service. Tim Richter.
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Beyond Philosophy
MAY 13, 2023
Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. We will explore the five realms of EQ, starting with knowing your emotions. Check it out here.
Comm100
MARCH 6, 2024
Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. This data can reveal common customer issues, preferences, and trends.
CSM Magazine
APRIL 18, 2024
The landscape of customer service is dramatically changing with the introduction of artificial intelligence (AI), particularly large language models (LLMs) such as ChatGPT. One of the main benefits of LLMs in customer service is increased efficiency. Here are some of the ways LLMs are being utilized: 1.
ShepHyken
MAY 6, 2022
He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.
Customer Guru
MARCH 21, 2018
The days when a customer service (CS) team was strictly responsible for handling complaints from customers are long past. In this new market, your CS team has to handle plenty more than unruly and unhappy customers. Too many companies haven’t shifted their focus yet toward this effective customer service strategy.
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