ShepHyken
MARCH 31, 2024
My Comment: Influencer Marketing is part of the customer experience. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.),
ShepHyken
APRIL 1, 2024
My Comment: Influencer Marketing is part of the customer experience. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. While most of us see influencer marketing in the B2C world (food, fashion, health, lifestyle, etc.),
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ShepHyken
DECEMBER 28, 2022
Customers want to work with people who “know their stuff.” . Make the customer feel like a person. Customers are not a sale, an account number, a prospect, etc. Don’t make customers wait on hold. Making customers wait for unreasonable amounts of time is a sign of disrespect. . They are people. .
ShepHyken
DECEMBER 11, 2019
Surprise and delight your customers by sending them an old-fashioned, handwritten note in an envelope with an address and a stamp. Who doesn’t love fast service? Jimmy John’s , the fast-food chain known for “freaky fast” service and delivery, knows how much customers appreciate speed. Send a thank-you note.
Lumoa
NOVEMBER 17, 2022
Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4 CX trends to implement in 2023: Additional online customer support. trillion by 2025.
ShepHyken
JANUARY 24, 2018
The meeting is orchestrated between the concierge (yes, Encore has a concierge in each of the venues they support), the sales manager, and the director of events. to a customer. And, all customers deserve to be shown appreciation. But, there is more to it than just saying “thank you” and asking how they did. It’s personalized.
ShepHyken
AUGUST 29, 2016
The 5-year-old company, which has few peers in the market, is on track to do $50 million in sales this year. My Comment: This interesting article is actually a case study of a successful company and how they connect (and do much more) with their customers. Kuiu is a hunting gear company that has a customer focused culture.
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