Customer Bliss
JULY 13, 2018
In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. Take the journey yourself : Charlotte brought in the C-Suite to conduct the end-to-end customer lifecycle. Understand the Pain Points of your Customers, Employees, and C-Suite.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
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Second to None
AUGUST 9, 2018
One recent example happened in the telecommunications industry. Because they were basically the only option for customers, many cable providers managed to maintain consistent profit levels and customer retention rates even though their customer service and satisfaction scores were increasingly dropping.
Lumoa
SEPTEMBER 16, 2022
Streaming services, telecommunication industry, etc.). Listen to the voice-of-customer. How often does your business respond to voice-of-customer and close the loop? It is important to know what they think about your products or services and resolve the issue as soon as possible.
SurveySensum
JUNE 24, 2019
Here comes the power of surveys powered with Artificial Intelligence to bring out the true picture of customer experience. Feedback is sent directly to the designated customer service department for quick actions. Furthermore, in today’s era, listening to the voice of customers (VOC) has become a key differentiator.
Myra Golden
OCTOBER 18, 2016
Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. A company called me to deliver customer service training.
Myra Golden
OCTOBER 18, 2016
Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. A company called me to deliver customer service training.
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