GetFeedback

MAY 9, 2019

Voice of the Customer (VoC): A Voice of the Customer (VoC) program , also known as customer voice and Voice of Customer , captures, analyzes and reports on all feedback (expectations, likes, and dislikes of your customers) associated with your brand. Reduced costs. .

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Lumoa

APRIL 28, 2024

If you are still not convinced and are looking for arguments for your new software purchase, here are three statistics to prove why CX platforms can significantly affect your business: Increased Customer Lifetime Value : Customers are 2.4 Returning to Lumoa, its use of Generative AI further distinguishes it from the competition.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Lumoa

JUNE 30, 2022

It’s on you to make the case that customer experience is one of the things that need to be prioritized. How do you establish that customer experience brings a great return on investment? How to sell customer experience across your organisation. Do you have a good understanding of how CX impacts Sales and Marketing?

Customer Experience 110

Customer Experience Metrics Feedback Insights 110

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Understand the Phases of VoC Maturity.

Feedback 195

Feedback Net Promoter Score Financial Customer Centricity 195

Comm100

JANUARY 11, 2023

The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment.

2023 87

2023 Customer Service Healthcare Return on Investment 87

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

2018 40

2018 Insurance Return on Investment 2017 40

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Was it worth it?

ROI 121

ROI Customer Experience Financial NPS 121