Bizagi

MARCH 11, 2020

Thanks to digital transformation across other industries, customers now expect instantaneous responses from their insurers, whether they’re applying for a new policy or making a claim. Here are five processes that insurers can transform with DPA to delight customers and still adhere to compliance and best practice. 5 – Claims.

Insurance 59

Insurance Document Omnichannel Technology 59

Bizagi

JULY 18, 2019

But the good news is that increased digital transformation in insurance is helping some organizations to introduce efficiency, better customer service and general modernization to an industry that has long been weighed down by legacy technology and operations. Feature image via Generali Group, Glassdoor.

Insurance 60

Insurance 2019 Webinar Innovation 60

Bizagi

MARCH 26, 2020

It’s the gateway to customer insights and can help power new technology like the Internet of Things and Machine Learning. Failure to comply could result in hefty fines and put a serious dent in your reputation and customer trust. Bizagi customer Generali mitigated risk by digitizing their operations.

Innovation 52

Innovation Government Insurance Document 52

CX Journey

JULY 18, 2017

Image courtesy of GMC Who needs a customer experience executive? What advice is there for future customer experience executives? One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive? You are serving a customer, not a life sentence.

Customer Experience 44

Customer Experience Download Customers Feedback 44

Bizagi

SEPTEMBER 28, 2018

It’s the gateway to customer insights and can help power new technology like the Internet of Things and Machine Learning. Failure to comply could result in hefty fines and put a serious dent in your reputation and customer trust. Bizagi customer Generali mitigated risk by digitizing their operations.

Innovation 48

Innovation Government Insurance Document 48

CX Journey

JUNE 7, 2017

A customer experience leader, that is. There's an alphabet soup of letters thrown together to title the customer experience leader role, whether it's CCO, CXO, CCXO, etc. They all lead to the same definition: the C-level executive who champions, or advocates for, the customer and his needs throughout the organization.

Customer Experience 36

Customer Experience Download Definition Culture 36

Bizagi

NOVEMBER 28, 2018

As new insurtech startups appear on the scene, it’s more important than ever for insurers to be able to respond to customers in a timely manner. Three-quarters of insurers believe that the biggest impact to the industry will come from building new products in order to address the changing needs of the customer, according to PwC.

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Insurance E-support Download Books 58