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Lumoa
FEBRUARY 16, 2023
You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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Beyond Philosophy
AUGUST 26, 2021
Unfortunately, the problems are not with the concept of putting the customer at the center of everything you do but instead of people not focusing on the right things and calling it “Customer Experience.” If we all use the same best practices, then we are converging on what everyone else does.
Pointillist
APRIL 26, 2018
As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. Unfortunately, most customer experience teams are struggling with legacy systems and data residing in disparate silos. By Swati Sahai. Is that too much to ask for?
Gainsight
DECEMBER 15, 2023
Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. So yes, this is all a big change. In addition to talking about business value, outcomes, and opportunities, be prepared to produce and discuss bottom-line data in a way that leadership is used to. “You
SurveySensum
JULY 14, 2020
All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. She is leading the implementation of Customer Experience (CE) Performance Management Framework including the CE Council to monitor and improve the end-to-end customers’ experience of Smartfren’s products and services. .
PeopleMetrics
JANUARY 28, 2021
3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Having great people, and there's four of my colleagues on the line here with me in the Zoom call, which are incredibly great talented people. And now that's kind of expected in a lot of ways, but it's certainly gone. PeopleMetrics Turns 20!
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