Fri.Jun 02, 2023

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Customer Engagement Initiative Projects for SAP CRM and Customer Experience are open for registration until June 16, 2023

SAP Customer Experience

Take advantage by participating in one of the SAP CRM and Customer Experience projects of the second Customer Engagement Initiative cycle in 2023 and register until June 16, 2023: Composable Storefront for SAP Commerce Cloud – SDK and BFF for frontend solutions Delivery Mode & Costs for SAP Commerce Cloud.

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How to Use WhatsApp for Customer Retention


More than 2.5 billion people use WhatsApp per month, worldwide. Its primary function might be to help families and friends stay in touch, but the app can also support brand-to-customer interactions via the WhatsApp Business application and WhatsApp API. WhatsApp Business allows businesses to reach consumers via messaging, and WhatsApp API is a paid-for integration for CRM that’s designed to help larger businesses achieve a similar goal.


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Why Creating an “Amazon-like Experience” May Not be Right for Insurance


The one-click purchase doesn’t make sense for complicated insurance products. Carriers must prioritize digital support to align to customer expectations. The post Why Creating an “Amazon-like Experience” May Not be Right for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

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Payment Gateway Services – the Hidden Gem

CSM Magazine

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, CEO of Encoded, outlines the questions to ask your gateway service provider. An unseen but vital part of any merchant’s business is the processing of transactions. Speed, security and reliability are key to the payment process and they all ultimately have a direct impact on customer service.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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5 Overlooked Tips for Hosting a Great Online Event

Zonka Feedback

Virtual events provide an excellent opportunity for global networking and engagement, but they also come with unique challenges. To make your online event a success, it is important to create unforgettable experiences while harnessing the true potential of technology. Let us explore some tips to help you achieve this. In recent years, virtual events have become increasingly popular as they offer people from all over the world the opportunity to network and engage without being bound by physical

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June 02 – Customer Success Jobs


Role: Customer Success Coordinator Location: United States (Remote) Organization: Obility As a Customer Success Coordinator, you’ll serve as your clients’ main point of contact and communications coordinator using email, Slack, and Zoom. Develop and maintain excellent relationships with internal team members and customers. Set and manage customer expectations, and make sure service and performance live up to those standards through prompt communication and control over deliverables.

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Interview: Marketing to Gen Z reinvents every rule in the playbook

2020 Research

Learn what's critical to Gen Z, why old school marketing is no longer effective, and what brands must do to embrace the next generation.

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Cultivating an Exceptional eCommerce Customer Experience: A Roadmap for Success


In the bustling digital marketplace, one thing separates the good from the great: customer experience. In the world of e-commerce, this is even more crucial. The ecommerce customer experience can make or break your business, becoming the deciding factor between a one-time visitor and a lifelong, loyal customer. But how do you go from good to great? How do you cultivate an ecommerce experience that keeps your customers returning for more?

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Q2 2023: These Five Priorities Are Most Critical To B2C CMOs

Forrester's Customer Insights

June not only marks the year’s halfway point, but it’s also when CMOs begin to plan for the new year. With six months left in 2023, there’s still lots to get done. Forrester’s Q2 2023 B2C Marketing CMO Pulse Survey featured a list of 16 marketing priorities.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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How to Build Warm Relationships With Potential Customers via Cold Outreach


Sounds oxymoronic, doesn’t it? Cold emails are called that for a reason. They’re from a distant stranger, often irrelevant, and you must have hundreds, if not thousands, of them gathering dust in your inbox. But when the tables turn, and you become the stranger, the only way to make cold emails work is by first building warm relationships with your leads.

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Did your customer champion leave? Use this five-step playbook to reduce churn risk


A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. The risk of churn was high since the new point of contact indicated they wanted to make some changes. “I just want you to know I’m probably going to replace you all with another tool,” the customer said.