Win the Customer

DECEMBER 26, 2013

'Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out the service vision.

Leadership 132

Leadership Customer Service Customers Customer Experience 132

Service Untitled

DECEMBER 23, 2013

'John and Jennifer Palmer of Layton, Utah are suing an online retailer over a $3,500 charge assessed to them by KlearGear.com, a Grandville, Mich. company which the Palmers posted a negative online review with Ripoff Reports.com. Perhaps you have never read the fine print in the Terms of Service when ordering merchandise, but this situation might encourage consumers to pay attention, since it is well known that litigation costs money.

2008 71

2008 Retail Consumers Sales 71

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use. View Article.

2013 200

2013 Blog Leadership Presentation 200

GetFeedback

DECEMBER 23, 2013

Happy holidays! Thank you for having helped us to create the next generation of mobile-ready online survey software.

Article 150

Article 150

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Win the Customer

DECEMBER 25, 2013

'Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones. To all of you staffing the 24x7x365 customer service and technical support call centers around the world, who sacrifice to continue your mission of exceptional customer experiences, I want to […].

Call Center 107

Call Center Customer Service Customer Experience Customers 107

InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use.

2013 200

2013 Blog Leadership Presentation 200

Customer Interactions

DECEMBER 26, 2013

'In the next few years, Brazil is preparing to host some of the world’s largest sporting events, such as the FIFA World Cup and the Olympic Games. In order to put on these events, the country will also be looking to implement scalable security programs to ensure the protection of all athletes, visitors, and venues involved. A recent study by the Security Industry Association found several trends that are shaping the Brazilian market, a few of which are: A move toward integrated security sy

Sports 30

Sports Events Government Financial 30

Win the Customer

DECEMBER 23, 2013

'A great customer experience is one that seamlessly integrates real-time self-service technology backed by experts who can resolve breakdowns to the process.

Customer Experience 130

Customer Experience Customers Technology 130

Brad Cleveland Blog

DECEMBER 27, 2013

Call Center 20

Call Center Contact Center Customer Service Management 20

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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InMoment XI

DECEMBER 26, 2013

We covered a lot of ground here on the Allegiance blog in 2013, from program design recommendations to leadership lessons to industry trends. Here’s a chance to catch up on what you missed by reviewing our ten most read posts from this year. Enjoy! Listening Matters presents several statistics and proof points you can use.

2013 200

2013 Blog Leadership Presentation 200

InMoment XI

DECEMBER 23, 2013

If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.

Marketing 200

Marketing Article Management 200

InMoment XI

DECEMBER 23, 2013

If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.

Marketing 200

Marketing Article Management 200

InMoment XI

DECEMBER 23, 2013

If you could ask Santa for ANYTHING to make your job better, easier, help you help your clients, etc… what would it be and why? Our analysts, subject matter experts, research managers, marketing sciences gurus and account managers have quite a hefty list for old Kris Kringle this holiday.

Marketing 200

Marketing Article Management 200

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights