CSM Magazine

MAY 10, 2021

Workbooks , the cloud-based CRM vendor, today announces the launch of Workbooks DQ (Data Quality), a powerful and flexible tool to drive data quality for improved data trust, decision making and more efficient processes. The module is fully integrated into the Workbooks platform and provides a range of deduplication and data quality tools.

Touchpoint 52

Touchpoint Reference Sales Insights 52

CSM Magazine

AUGUST 8, 2023

Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools. Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Collaborate and Gamify : companionship is important for establishing a sense of belonging. It is a really simple thing but it doesn’t always happen.

Engagement 52

Engagement Contact Center 2022 Customer Centricity 52

ProProfs Chat

DECEMBER 23, 2019

What they do is basically put a premium on the customer and their experience with the product, service, or brand. The elements that can drive empowerment, retrieve information and tools, be motivated and the licence to resolve issues. For these businesses, customer centricity is not just a buzzword. But that is not where it ends.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

John Paul

MAY 26, 2021

I appreciate the ease and efficiency that these tools bring, but especially being in the hospitality industry, where personal connection is a key to success, seeing people occasionally will be nice. . I personally enjoy the work with my team (Eric, Ilan, Praveen, Redoine) and appreciate our collaboration and support of each other.

Hospitality 52

Hospitality Hotels Travel Events 52

SuiteCX

JANUARY 19, 2015

Don’t try to boil the ocean.  Be willing to brutally prioriDze to avoid overwhelming complexity 8 Company Challenge Approach Results Company had strong behavior-­‐based segmenta2on in place, but no cohesive contact strategy that included partners.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

Grade.us

MAY 28, 2019

You need creative and marketing tools. Which tools work best? If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. In part one, we shared our epic list of agency management tools. Design tools.

2019 37

2019 Marketing Social Media Advertising 37

NetBase

MAY 1, 2019

This is why visual dashboards are such a critical tool for analysts, managers, marketers and others who rely on social analytics insights. Are you excelling in the customer care arena, but flailing with product development? It’s something every brand needs to have at the ready when considering new influencer collaborations.

Social Media 43

Social Media Metrics Brands Insights 43