Upstream Works

NOVEMBER 22, 2022

In those earlier times, businesses did not actively court customers beyond generating sales, and viewed them en masse rather than as individuals who each have a distinct relationship with the business. In many instances, these experiences are more important than the product or service being purchased.

Technology 78

Technology Contact Center Customer Service Social Media 78

Eptica

APRIL 26, 2017

Date: Wednesday, April 26, 2017 Customer Experience in action through Artificial Intelligence. L’Occitane – global CX in action Founded in 1976, L’Occitane en Provence manufactures and sells natural and organic cosmetics and well-being products all around the world. Published on: April 26, 2017.

Customer Experience 70

Customer Experience 2017 Touchpoint Events 70

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Net Promoter Score 95

Net Promoter Score NPS 2025 2020 95

NetBase

MARCH 2, 2020

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! First Stop: Charlotte.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

Circular Edge

MAY 6, 2022

But warehouse workers have no confidence in this information, and items are regularly out of stock because the company orders more product only when the shelves are nearly empty. After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse.

Financial 52

Financial Document Retail Sales 52

NetBase

MARCH 7, 2019

Though there was some poking fun and skepticism initially, they tracked sentiment and volume of conversation to stay on top of the conversation – which took a very positive turn with the help of some key influencers. The brand saw a huge spike in conversation and sentiment and were ready to respond.

Social Media 45

Social Media Events Banking Brands 45

Steve DiGioia

JANUARY 9, 2017

Chat bots”, short for chat robot, is a computer program that simulates human conversation, or chat, through artificial intelligence.*. Machine learning is a type of artificial intelligence (AI) that provides computers with the ability to learn without being explicitly programmed.**. Now I need to deal with a talking computer?

2017 40

2017 Advertising 2012 Fashion 40