Government Return on Investment Technology Touchpoint 
eGain Blogs
MAY 18, 2022
In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. State of digital customer service in the government sector: Not good. Business experience.
CustomerSuccessBox
JUNE 13, 2022
You may compile all of your important client data into distinct customer segments with the correct technology infrastructure. It becomes easier to target clients for tech touchpoints and customized marketing communications after segmentation. To maximize your return on investment, you must determine where to invest in your company.
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Experience Investigators by 360Connext
FEBRUARY 9, 2021
Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. So… Is customer experience worth it?
Bizagi
NOVEMBER 20, 2019
Assuming Congress adopts the President’s Budget proposal in December, it will be used “to deliver critical citizen services, keep sensitive data and systems secure, and to further the vision for modern Government.” As such, agencies need technology partners that understand the nuances associated with this problem.
Currency Alliance
DECEMBER 11, 2023
After 2-18 months, a new partnership may go live, but during this time, 4-12 professionals across both companies have often invested hundreds of hours in the new relationship. Unless the volume of business is high, there is never a positive return on investment (ROI).
Comm100
NOVEMBER 13, 2022
Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology.
Pointillist
JULY 25, 2018
Customer journey analytics is a new technology and many companies are grappling with the same questions. This integration goes far beyond technology and data and involves your people and culture. Customer journey analytics is a discipline, not a technology, and to truly reap its benefits, you need to build organizational readiness.
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