Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. We will explain the differences between offshoring and outsourcing and offer expert advice to help you make the right choice.

Culture 105

Culture E-support E Commerce Communication 105

West Monroe

JANUARY 23, 2022

Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings.

2022 40

2022 Transportation Telecommunications Wireless 40

Team HGS

AUGUST 13, 2019

Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth. After attending the recent Nexus event, Mastering Digital Channels to Manage and Fuel Exponential Growth, I thought I would pay forward this opportunity and share some key takeaways. . Julie Casteel, Chief Strategic Accounts Officer, IBEX.

Management 40

Management Average Handle Time Contact Center Employee Experience 40

Kustomer

FEBRUARY 18, 2021

Listen to the podcast below to find out how you too can transform your customer experience through operationalization. How To Hire the Right Talent. How we reinforce that is through repetition. How we reinforce that is through repetition. Defining Values that Resonate.

Hotels 59

Hotels Customer Journey Mapping Culture Leadership 59

West Monroe

FEBRUARY 23, 2023

They ensure focus and expertise in key functions needed for success – from sales and marketing to product development to HR – and maintain accountability for progress against their specific mandate. So how do you get all your departments working together toward common goals?

Leadership 52

Leadership Roadmap Culture Sales 52

SmartKarrot

JULY 6, 2022

The fact of the matter is we may never go back to the old normal. We have tried to provide the information pertaining to these priorities in the form of questions that new chief customer officers need to ask themselves when they start off first in this role. Q 3: How does the leadership team in the organization work?

Chief Customer Officer 10

Chief Customer Officer Roadmap Customer Success Travel 10

Totango

FEBRUARY 5, 2024

In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. It’s a challenge because it requires cross-functional alignment, cross-functional collaboration, and communication. We all know it. We all celebrate.

Multi-Channel 99

Multi-Channel Sales 2024 Customer Success 99