SurveySparrow

FEBRUARY 22, 2023

Close the customer feedback loop with SurveySparrow’s case management. Reduce customer churn across channels with its conversational surveys. Improve customer relationships with not just surveys but with SurveySparrow’s Feedbot , too. Key features: Round the clock, 365 days support. A tool definitely worth trying.

2023 52

2023 Feedback ROI Customer Satisfaction 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Waypoint Group

AUGUST 1, 2018

The “customer” for most B2B providers is really a Buying Committee — a collection of people with differing roles/persona (decision makers, budget holders, business influencers, architects/designers, program and project managers, end users, etc.). Your company also has employee turnover. Summary: True loyalty isn’t just retention.

Loyalty 56

Loyalty Connections Net Promoter Score E-support 56

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

ClearAction

NOVEMBER 18, 2015

Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. Customer lifetime value is a powerful way to compel action. And that's key toward nurturing a customer-centric culture. People Patterns.

Customer Experience 59

Customer Experience Customer Experience Management Multi-Channel Roadmap 59

Waypoint Group

MARCH 20, 2019

Let’s start with the 2 key drivers of churn that we want to manage: CHALLENGE: Loss of an executive sponsor or champion opens opportunities for competitors in the account, or for the program that you support to be canceled entirely. Your own internal leadership and cross-functional teams also want to know what causes customer churn.

Engagement 40

Engagement Customer Engagement Feedback Leadership 40

Alida

NOVEMBER 8, 2017

She joins Vision Critical with more than 14 years’ experience in driving customer experience programs, delivering successful initiatives and aligning departmental silos around the voice of customers. How did you come to focus on customer-centric roles? I was (and always will be) customer first.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Wootric

AUGUST 4, 2020

If you want to know how to maximize your bottomline, then improving Customer Lifetime Value is key. And we’re going to explain how it all works, and how you can start using it to get better ROI for your business right now. Part 1: Making the case for CLV as the key metric for your customer experience strategy.

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52

Wootric

OCTOBER 7, 2020

Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the G2 Crowd Grid Report for Experience Management for Fall 2020. Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52