SurveySensum

JULY 11, 2023

Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. This results in repeat purchases, boosting your sales and customer loyalty. One good strategy to boost customer loyalty is – the REWARDS program. How do they do it?

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Kitewheel

MARCH 25, 2019

These are areas where tension are often highest, such as between sales and service, or marketing and sales. For example, many retailers send a welcome email after you sign up for their rewards program. Measure ROI across interactions. Measuring ROI is another place where customer journey orchestration can help.

Hotels 76

Hotels ROI Customer Journey Retail 76

SurveySparrow

JANUARY 15, 2021

If you want to get better ROI, work engagement, and high employee retention, it’s crucial to provide constructive feedback. For instance, if your employee holds a salesperson position, you may set a standard to make $60,000 in sales per quarter. Basically, NPS is a scale that represents numbers between 0 to 10.

Net Promoter Score 52

Net Promoter Score Feedback NPS Measurement 52

Currency Alliance

JUNE 16, 2020

Other initiatives from big brands, such as Orange, were quite simple, but very effective mixes of online and offline engagement that drove huge increases in NPS. Voxi is the ‘youth brand’ of Vodafone, whose highly successful VeryMe rewards program has previously been praised by Currency Alliance. improvement in sales.

Magazine 52

Magazine Loyalty Innovation 2020 52

Currency Alliance

OCTOBER 29, 2019

Such ‘loyalty’ programs today are actually just rewards programs: ‘you do this and I will do that.’ This is normally in the form of static rules which apply a flat 1%+/- reward across the board. Steps to a smarter reward pricing strategy. It’s the emotional value which creates real stickiness.

Loyalty 40

Loyalty Loyalty Programs Hotels Airlines 40

Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. References. [i] ii] [link].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. As a result, the supermarket’s NPS has gone up and up. lift in recorded sales.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52